Unauthorised deductions on my account

We had raised this query with this company from the first week of August regarding incorrect debit orders on my bank account, to the value of R110 & R105 for extra policies in the insurance package which I had not requested and had refused when contacted. These deductions resulted in my Gym membership debit order bouncing, which my bank charged me R50 for. <br> With the onset and quoting of the policies it was between myself and my mother as my car is in her name. An Ismael had called her to talk about the policies, where she had told him to confirm with me as I am paying for the insurance from my own bank account. He had said he would, and later in the same phone call she accepts the policies as to be confirmed with me for further processing. I was contacted about a week or two later to be offered the same where I had said I don't want the extra cover and could not afford this. I had given through the times and dates to Pamela my consultant, but now today Jean-Marie says they have no record of my calls with regards to this query.<br> I want my refund for the total of R265 by no later than this weeks end, as it has been a month already with no results on this query.<br> It is really bad