1 reviews | Active since Dec 2010
Tyre and Rim policy claim
I was involved in an incident on Saturday where two of my tyres were damaged due to a pothole and I notified Oakhurst immediately of the incident. Not once did any of the consultants guide me through the right process of claiming from my tyre and rim value added insurance policy.
I was told by the consultants that I would have to either tow my car to the house or any tyre fitment Centre and fix my tyres myself.
I have since reviewed my policy to find out that the incident is indeed covered by the tyre and rim policy, and called the consultants again yesterday to log a claim. To which I was told that mysteriously, my calls to the insurance company were not reflecting on my profile and my case was not logged either. I have been given a consultant named Carlin who was meant to contact me before close of business yesterday, with no success. I had to call Carlin, with no response to the call and send an email to the claims department with no luck either.
Could someone senior attend to this case and resolve it ASAP as I want full reimbur*****t from this incident and an apology for complete incompetence and inconvenience from the Oakhurst team.
Regards
Oakhurst Resolutions Team
Regards
Oakhurst Resolutions Team
It should be clearly stated that the policy only provides partial payment regarding rim and tyre damages. As a loyal client who has been with the insurer for more than 3 years, I would have expected fair treatment in this regard as the entire incident has left me feeling like yet another policy number which received no care from Oakhurst. This goes against your values and I still insist of full reimbur*****t of my claim, as well as a detailed understanding of the calculation model which was app**** to decide on the R1599.95 figure which you decided to pay me for my claim.
It should be clearly stated that the policy only provides partial payment regarding rim and tyre damages. As a loyal client who has been with the insurer for more than 3 years, I would have expected fair treatment in this regard as the entire incident has left me feeling like yet another policy number which received no care from Oakhurst. This goes against your values and I still insist of full reimbur*****t of my claim, as well as a detailed understanding of the calculation model which was app**** to decide on the R1599.95 figure which you decided to pay me for my claim.
We have conducted a thorough investigation into the settlement of your claim and we have sent you a detailed written response with our findings, per email.
In summary, the outcome of your claim is based on the agreement that you entered into at the start of your policy and we have included all calculations and supporting documents in the email we have sent to you.
We trust that you find this in order.
Sincerely
Oakhurst Resolutions Team
We have conducted a thorough investigation into the settlement of your claim and we have sent you a detailed written response with our findings, per email.
In summary, the outcome of your claim is based on the agreement that you entered into at the start of your policy and we have included all calculations and supporting documents in the email we have sent to you.
We trust that you find this in order.
Sincerely
Oakhurst Resolutions Team