Two and a Half Hours Stuck Next to the Road

This Morning by the intersection of Kensington and Beachway in Durban North, my Wife and I had the unpleasant experience of being involved in an accident.<br> <br> With this being a very disappointing start to our day, our day was made even worse by the appalling Service we received from our Insurance company's call centre.<br> <br> We made the call to Oakhurst within 5 min of being involved in the accident, however a very long wait followed and I was bombarded with multiple phone calls from the same call centre (which caused my phone to die), and still no service.<br> <br> After waiting for more than two hours and dealing with arguments as to which towing company will tow my car, We were then told that any towing cost for the car will be our liability(which is not my problem, but is a major concern to me)<br> <br> This to me, is what i call absolutely pathetic service on the insurance company's behalf. Not only were my wife and i late for work, we were also frustrated and left to make our own way to our respective workplaces asking complete strangers to help us out, making us feel embarrassed and unsafe.<br> <br> This left us uncertain and without closure as to what was going on for most of the day...PLEASE HELP!!!!!