THEY COULD NOT SEND OUT A TOW TRUCK

MY SON HAD GOTTEN STUCK LAST WEEK SATURDAY AROUND 12PM,HE CALLED THE INSURANCE COMPANY THEY SAID THAT THEY WILL CHECK FOR A TOWTRUCK THATS AVAILABLE....HE SAT ON THE ROAD FOR 2 HOURS AND THERE WAS NO CALL, HE HAD THEN GOTTEN A PERSONAL FRIEND TO TOW HIM AND HAD TO BE PUT IN A FINANCIAL INCONVENIENCE. WHEN HE GOT HOME HYE GOT A PHONECALL FROM INSURANCE STATING THAT THE TOWTRUCKS DONT WANT TO COME OUT OR THEY ARE FIGHTING FOR TERRITORY.<br> <br> WHAT THE POINT OF HAVING INSURANCE IF WE HAVE TO BEG AND BORROW MONEY TO PAY FOR A TOWING SERVICE WHEN HE ARE PAYING A MONTHLY PREMIUM FOR A SERVICE TO BE PROVIDED IN CASE OF SUCH EMERGENCIES.<br> <br> OAKSHURST SHOULD REIMBURSE US WITH THE INCONVENIENCE THAT THEY HAVE PUT US THROUGH OF PAYING THE TOWTRUCK, MONEY WHICH WE HAD TO BORROW FROM PEOPLE TO PAY THEM.<br> <br> TERRIBLE SERVICE..WOULD NOT ADVISE ANYONE TO TAKE AN INSURANCE WITH THEM...I HAVE ASKED ALL OF MY FAMILY THAT DO HAVE POLICIES WITH THEM TO CANCEL.