AH
Akhona H

1 reviews | Active since Nov 2015

12 Nov 2015, 11:01

They are the worst who refuse to pay claims

My accident happened by the robot, the were two cars that had bumped into each other, which those cars happened to be the people I know and we were coming from the same place, when I was trying to avoid their accident i bumped to someone else and with that person we exchanged details and the police got to the scene when the towing truck was taking my car and the ambulance people checking if am okay and not injured, the police just asked if we were fine and they cant take the statement because me an that guy had removed our cars then they said we should go to the police station which we did. Now I had a fight with those people who were driving the cars before me who were supposed to be my friends who ran away from the scene they didn't have insurances now they wanted me to include them in my one but I refused then they were so angry that they went all out to ask my insurance details from my colleagues, they called OAKHURST claiming that we were all drunk they ran because they were scared of the police and I was more drunk than them which they were trying to be spiteful knowing very well I was not drunk, now OAKHURST ignored me and believed my enemies over me without any proof.

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply12 Nov 2015, 11:22
Official
Hello Hute,

We acknowledge receipt of your complaint.

We confirm that your claim was indeed repudiated by us and as such you reported our decision to the Ombudsman. After looking at all the facts, the Ombudsman ruled in our favour. The claim was therefore handled correctly and the complaint has now been closed.

Kind regards
Oakhurst Resolutions Team