They are delaying my claim

ood Day. I am insured by Oakhurst insurance. I was involved in an incidentthat i had to get my vehicle towed. My vehicle was towed by JCR Towing from Mthatha on Friday 18/08/2017. The invoice was sent to Oakhurst by JCR on Saturday, 19/08/2017. I am still waiting on Oakhurst to make the payment to JCR to get my Cars back. I'm losing business because of the delay and it is very inconveniencing. Oakhurst Policy Number VCC ********** 9 for Toyota Corrola Professional Liscense Plate: HMK 81 EC. Golden Brown Colour.