Their nothing but ****s

I join this insurance in January last month was involved in accident where by my car was rear ended by another car i called them to inform them about the accident 1: they ask me to send all the documents needed for them to do investigation i did that 2:the told me to go and do quotation on my car i did that 3:i received a call from assessor saiying my car is a written off 4:i called them to say i can fix my car as its drivable 5: they told me the can only settle my financer after calculating exess fee 6: i told them that i don't want them to settle my financer they told me to get a letter stating that I want to fix my car and send it to them i did that 7: still another excuse tha they only settle financers not giving me money to fix my car i was confused after all the hassle this is how i was payed nothing but shame am so disappointed they didnt even call to inform me i had to call almost every day Cedrick was mi worst nightmare hes always on meeting or lunch disappointing service