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Sibongile N

1 reviews | Active since Mar 2019

19 Mar 2019, 09:27

The worst, terrible terrible insurance company in SA. Don't join, you will be reaped off.

I had a terrible experience with this company in so many ways. There is so much hidden clause that they do not disclose whether when joining or canceling the insurance. I first joined when I was using my car for the Uber business and at the time they sold it so well that they didn't disclose any additional accesses. I then at some point reviewed my contract and realized that even though my basic premium was OK, there were still additional accesses and I must say that the amounts were ridiculous and that led to me canceling my account with them in August. After I canceled with both email and call, I was never advised that I still need to pay Netstar tracking device that was installed on my car. After the cancelation I thought that was it with Oakhurst as I later joined another insurance company as well as another tracking company. Now eight months later Netstar has handed over an account that I was not even aware of and yet no one from the insurance company advised that I still need to pay or cancel with Netstar. For anyone who is thinking to join oakhurst whether for business or private use, PLEASE DON'T GO, THEY LIE AND YOU WILL BE REAPED OFF WHEN IT'S TIME TO CLAIM. TERRIBLE INSURANCE COMPANY EVER WITH *********** CALL CENTRE AGENTS.

I'm highly disappointed and now sitting with a debt that I wasn't aware of. I called Oakhurst to advise them that how was this never never disclosed at the time of the cancelation and the call center agent couldn't even advise.

What a nightmare of an insurance company.

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply19 Mar 2019, 10:08
Official
 
Dear Sibongile

Thank you for contacting us. 

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform. 

We trust you find the above in order. 

Regards 

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply03 Apr 2019, 14:51
Official

Dear Sibongile 

We have investigated your complaint and we have provided you with a comprehensive written response, as well as a copy of a recorded phone call.

We can confirm that you were duly informed of the terms and condition related to the installation of the Netstar Smartbox.

Further to this, we can also confirm that you were duly informed of the policy excess structure.

In both instances, you agreed to be bound by the terms and conditions and you raised no objection thereto.

We trust that you find this in order.
 
Sincerely,

Oakhurst Resolutions Team