THE WORST SERVICE EVER!!!!!!!!!

<p>A lady drove into my husband in October 2017 and she is insured with Oakhurst. She gave us her insurance details and we subsequently sent through the 3 quotes as well as pictures of our vehicle as requested by Oakurst, as well as an account of how the accdent happended. There was silence from Oakhurst, now even an automated email was sent, we had to call in ourselves to find out the progress. All of the staff members we dealt with were all utterly rude and disinterested; Duraan,Nicole, Elize the lack of customer service is astonishing and so apalling. We were then told that the claim would be resolved within 60 days, I confirmed this telephonically with Duran and he agreed everything would be settled within 60 days including payment.In January 2017 we again had to run after Oakhurst and were given the runaround again and told the claim was with a Negotiator Odelia Heynes, after going around in circles for 4 weeks Odelia sent an email with the settlement amount, which we signed and emailed back 30.01.2017. I have friends and family whose 3rd party claims from other companies were paid within a week. Odelia didn't even acknowledge reciept of the email we sent with the banking details we had to call her to find out if she got, she confirmed and again silence. A week later we called and sent emails and there was no response, eventually she called to say that our claim will be paid by 30.06.2017. What utter ******* is this our car has not been working since October 2016 and we now have to wait till June 2017 to fix our car. My husband now has to rely on using taxi's to go for his Chemo treatment. I have contacted the Ombudsman and they confirmed that we shouldve been paid out a long time ago!! This is the worst servcie that I have ever recieved from any company in South Africa.Your slogan says We REALLY care, well you dont and I will never ever recommend to anyone. You guys suck</p>