the worst service

<p>i have an insurance policy with Dotsure/Oakharst.I made a claim on my vehicle on 2017/04/17 ,for damages to my vehicle,wihic included replacement of front bumper,ware cooler and radiator.This was authorised on the 28th of April 2017,and I duly paid the requred excess .Things started to go pear shaped when I visited the the panel beater on 8th May 2017,because I was not getting any feedback from them that I was told that they have not received any authorisation from the insurer.I then followed up with Oakhurst,who thentold me that parts have been orded and will take 7 working days to arrive.i I followed up again after the 7 days and was told that my car was on the queue for repairs on Monday the 22nd May.I was then told that additional parts were required and were authorised.I called the panel beater again on the 26th May and they told me that the insurer has supp**** them with the incorrect bumper,and they are waiting for a correct one.I called again today,5th June 2017,and I was told the bumper has not arrived and the radiator that my insurer supp**** was also incorrect.</p> <p>This ahas been the most fl;abbergasting serveice that i have ever recieved and it has been a long time without a vehicle....</p> <p> </p> <p> </p> <p>I am totally dissapointed at their service,coming to this forum has been alast resort as I am not getting any positive,prompt and correct feedback from the.</p>