1 reviews | Active since Dec 2016
The worst Insurance Company to deal with!!
I can not actually believe the level of service I have received from Oakhurst! Submitted my claim 3 weeks ago and still no outcome! They tried to charge me double excess when the accident was not my fault. Had to send them a screenshot of my policy to tell them the additional R3000 excess does not apply because I was rear-ended -why I had to be the one to tell them that I still a mystery. The assessor was based in JHB doing a REMOTE assessment (I am in Durban) Only when I complained did they send an assessor out to view my vehicle. The lady dealing with my claim went on maternity leave, which resulted in delayed feedback. Took 24 hours + to return my calls or respond to my emails.
What an absolute nightmare. I do not recommend Oakhurst to ANYONE!!
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust that you find the above is in order.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust that you find the above is in order.
Regards
Oakhurst Resolutions Team
Dear Megan
We apologise for the error in applying an additional excess.
We confirm that your vehicle was taken for a second assessment and that you accepted the second offer that was made to you.
Payment has been authorised and will reflect in your bank account in approximately three working days from today.
Please accept our apologies for any inconvenience this process might have caused you.
Oakhurst Resolutions Team
Dear Megan
We apologise for the error in applying an additional excess.
We confirm that your vehicle was taken for a second assessment and that you accepted the second offer that was made to you.
Payment has been authorised and will reflect in your bank account in approximately three working days from today.
Please accept our apologies for any inconvenience this process might have caused you.
Oakhurst Resolutions Team