The most pathetic service EVER!!

<p>I recently purchased a car and was contacted about Insurance for the car. </p> <p> </p> <p>Due to the price I went with Oakhurst insurance company, but was then informed that it was COMPULSORY for me to install a SmartBox (some ******* contraption that monitors your driving) but if I moved to a different insurance after a year I would then be liable to pay for the rest of the contract for this SmartBox. My debit order was set to come off on the 1st of every month, but on the 31st of May a debit order for a pro rata amount came off, despite saying it should come off on the FIRST OF THE MONTH. </p> <p> </p> <p>I then emailed the consultant Adri Olivier and told her to cancel the insurance, because how is it my responsibility to pay for something that the INSURANCE COMPANY IS SAYING IS COMPULSORY. </p> <p> </p> <p>I emailed her on the Monday 29th May to have this cancelled, as I had already found a different insurance company. </p> <p> </p> <p>Today on the 2ND June, I was debited by Oakhurst for a full month's premium, so I emailed Adri again to ask her what was going on since I cancelled it. She emails back and says the following:</p> <p> </p> <p>"I see that the policy is cancelled. Unfortunately we send the debit order 5 days before the time to be debited. What we can do to assist you is, you can send us a bank statement that shows that it has been debited from your account then it will take 3 work days for the refund to be back in your account.</p> <p> </p> <p>If you don’t send us a banks statement then it will take up to 5 work days to be refunded"</p> <p> </p> <p>Why the HELL do I need to provide you with a bank statement for a refund? I provided her with a screenshot of the payment that came off my account - but I get told that thats not going to work it must be a bank statement with the bank logo on it. </p> <p> </p> <p>Seriously woman? as if there isnt any more pathetic service from this ******* insurance company. </p> <p> </p> <p>I NEED SOMEONE MORE SENIOR TO CONTACT ME AS I WANT A REFUND DONE ASAP NOT 5 WORKING DAYS!</p>