The broker of the company has a disgusting attitude and for his role or rather title he is rude.

My 62 year old mother took out a life cover with colectiv which is a product of Oakhurst life limited, three months after she signed up, she hasn't received any formal welcome pack or provided with a policy number. My mom discovered that they have debited her account three times since she had signed up. I then escalated the matter to her broker ( Michal Netjard, director of Seltus consulting in gallo manor), the response I got from this man was disgusting and belittling. He told me that " like I told you many many many times before your mother needs to call the customer services, we have agents that can speak all South African languages " I mean is that how an MD and broker addresses such issues? Firstly iv never said my mother has a language berrier. These people feel they can just debit people when ever it suits them. Disgusting MD