WL
Wendy L

1 reviews | Active since Nov 2016

19 Jul 2017, 12:18

Terrible service

<p>I took an insurance with oakhurst since October 2016. As a first time car buyer I told them that The car I bought I will use it for private use but I will also transport children to school. They are the ones advised me to take this insurance but failed to disclosed certain aspects about their cover.</p> <p>They never told me that I need to make sure that I have an operating licence to ensure that I have a cover. Otherwise I would have done that or even cancelled that policy with them. I have been paying so much high premiums with this insurance only when I have a problem to be told that my claim has been declined because I dont have an operating licence. When the problem happend I was not taxing with my car and have not been taking children for a while now. I took this cover as extra precaution so I wont have a problem like this one .</p> <p>Oakhurst insurance have failed me. After 3 weeks they towed my car I had to constantly follow up with them. To show how ********* they are they told me last week thursday that they are busy trying to get a quotation for my car. Today When I phone they tell me they have declined my claim.</p> <p>I would not advise anyone to take up an insurance with oakhurst, they are basically ******* they stole a lot from me. I have been paying them over R1500 every month for what?</p> <p>Extremely dissapointed with Oakhurst insurance.</p> <p> </p>

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Replies (5)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply19 Jul 2017, 12:32
Official

Dear Wendy

Thank you for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

WL
Wendy L's update19 Jul 2017, 12:38
Reviewer Update

I took an insurance since October 2015 not 2016.

Oakhurst Insurance Company
Oakhurst Insurance Company's reply19 Jul 2017, 12:44
Official

Thank you for letting us know - we will look into your complaint and get back to you

WL
Wendy L's update24 Jul 2017, 12:54
Reviewer Update

As am still waiting to hear from you.

WL
Wendy L's update24 Jul 2017, 15:24
Reviewer Update

Oakhurst insurance is so pathetic, they gave me a new schedule Saturday, when I asked whats this for because its not my anniversay they actually dont know. Telling me that they decreasing my premium. When I ask why they still cannot provide the answer only to say they actually are cancelling my policy. Why they say because my car is damaged. How pathetic is that??

Yho people that are busy complementing you here I feel sorry for them they should wait until they are in an accident and submit a claim.