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elvisagie E

1 reviews | Active since May 2017

11 Jul 2017, 07:54

Terrible service

<p>Have been nagging Oakhurst for more than 6 weeks to resolve claims. Not only do I consistanly have to follow up with them but when I do get hold of them the person I need to speak are not availeble in addition without any notification to me they closed some of the outstanding issues. Very expensive insurance company with terrible service. Not client centric at all. </p>

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Replies (3)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply11 Jul 2017, 10:02
Official

Good day Eugene

Thank you for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply17 Jul 2017, 09:56
Official

Dear Eugene

We confirm that we have been in touch with you to ensure that you are kept informed on the progress of your claim and trust that you find this in order.

Regards

Oakhurst Resolutions Team

eE
elvisagie E's update25 Jul 2017, 10:17
Reviewer Update

Morning Oakhurst Resolutions team

You have been in touch but the service is getting worse by the day. Clearly I need to go to the Ombudsman since we are getting now where with this.