Terrible Service

I made a cellphone claim on the 22nd December. I signed the last documents on the 2nd of Jan upon my return to the office. It was mentioned the details have been given through for payment. I called on Friday the 5th of Jan 6 times to talk to the claims people with regards to payment and I left messages. to date no phone back. I had to make other debt to get another phone to use in the meantime. Today is the 8th of Jan, and still no call backs nor any feedback as to when payment would be made.