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melissa.masina.mlz melissa.masina.mlz

1 reviews | Active since May 2016

25 Feb 2017, 21:18

Terrible Roadside Assistance

<p>Called at 19h35 my call was cut off, called back at 19h40, details captured for 39 minutes was told I was going to be called back with service provider details, called at 20h41, told my call for assistance will be investigated, it's now 21h16 am still waiting on the highway to see if I'm getting assistance. </p> <p>They are quick when they want you to rate their sales but are not caring or delivering when needed as per their slogan. </p> <p> </p> <p>Still on the highway waiting for assistance. </p>

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Replies (3)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply27 Feb 2017, 11:02
Official

Dear melissa-lucy-masina

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply27 Feb 2017, 11:02
Official

Dear melissa-lucy-masina

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply03 Mar 2017, 16:08
Official

Dear melissa-lucy-masina

Kindly accept our apology for the inconvenience caused.

We always strive to give our clients excellent service and apologise for the inconvenience that you suffered as a result of the delay.

We further confirm that the matter was referred to the relevant department and disciplinary measures were taken against the agents involved.

Kindly contact Michael Tlou from the Resolutions department should you have any further queries regarding this matter.

We trust you find this in order.

Kind regards

Resolutions Team