Sylivia is an expect at solving custumer problems

My account has been debited for the past few months for a car I traded in a while back. Sylivia reassured the debits would stop, she apologised for the error and assured me I would receive a refund in 3 working days. <br> I was impressed by the way she was so understanding and how she solved the problem timeously. <br> She has excellent people's skills.