WM
Winnie M
1 reviews | Active since Jul 2015
18 Jun 2019, 08:44
STAY AWAY FROM THIS INSURANCE
If i could give this insurance my car so they can have it i would. The car clearly should have been written off but they opted for a 6months long fixing at my expense, no courtecy vehicle was offered in this wait i wonder how you think i am travelling, a big WOW? May go to 8months of waiting even who i'm i kidding but ya, this is a hopeless client, ombudsmen are not even effective at dealing with the matter. I am sick and tired. Definitely cancelling this insurance. Thanks for NOTHING oakhurst!
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Replies (3)0
Replies (3)
Oakhurst Insurance Company's replyOfficial
18 Jun 2019, 13:23Dear Winnie
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply18 Jun 2019, 13:23
Official
Dear Winnie
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
18 Jun 2019, 13:46Dear Winnie
Kindly disregard our previous response as your complaint is with the Ombudsman for Short Term Insurance.
We apologise for any inconvenience.
Regards
Oakhurst Resolutions Team
Kindly disregard our previous response as your complaint is with the Ombudsman for Short Term Insurance.
We apologise for any inconvenience.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply18 Jun 2019, 13:46
Official
Dear Winnie
Kindly disregard our previous response as your complaint is with the Ombudsman for Short Term Insurance.
We apologise for any inconvenience.
Regards
Oakhurst Resolutions Team
Kindly disregard our previous response as your complaint is with the Ombudsman for Short Term Insurance.
We apologise for any inconvenience.
Regards
Oakhurst Resolutions Team
WM
Winnie M's updateReviewer Update
18 Jun 2019, 15:06Both you and ombudsman are useless. Just pay the dealership that has my car so i can get it. I'm done! Dont tell me about 14day turnaround bull****!
WM
Winnie M's update18 Jun 2019, 15:06
Reviewer Update
Both you and ombudsman are useless. Just pay the dealership that has my car so i can get it. I'm done! Dont tell me about 14day turnaround bull****!