LM
Lesetja M
1 reviews | Active since Jan 2010
05 Aug 2019, 16:40
Stay away from Oakhurst Insurance
Please stay away from this Insurance. I have submitted a claim for my vehicle which hit a concrete pavement avoiding a head on collision. I then stopped within few meters to inspect and found the oil is leaking. I called Insurance assist to take the car to a dealer. My claim has been declined reason been I continued to drive then damaged my engine. I stopped about 200 meters so as to not obstruct other cars or bumped at the back. I referred the matter to Ombudsman for help. Please be aware of such Insurances. Stay away from Oakhurst Insurance
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Replies (2)
Oakhurst Insurance Company's replyOfficial
06 Aug 2019, 11:56Dear Lesetja
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply06 Aug 2019, 11:56
Official
Dear Lesetja
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
13 Aug 2019, 16:29Dear Lesetja
We refer to your complaint logged on 05 August 2019 and wish to respond as follows:
We refer to your complaint logged on 05 August 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 26 June 2019 under your Comprehensive Policy which was authorised for settlement.
The policy wording read with the policy schedule contains the contract between the insurer and yourself. We confirm that you have agreed to the terms and conditions of your policy, and your policy documents have been sent to you since inception.
During verification of your claim, it was established that you drove the insured vehicle after the incident and this led to resultant damage/s to the vehicle's engine. Kindly note that only the incident related damages were taken into consideration and your claim was processed in line with the terms and conditions of your cover.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Regards,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply13 Aug 2019, 16:29
Official
Dear Lesetja
We refer to your complaint logged on 05 August 2019 and wish to respond as follows:
We refer to your complaint logged on 05 August 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 26 June 2019 under your Comprehensive Policy which was authorised for settlement.
The policy wording read with the policy schedule contains the contract between the insurer and yourself. We confirm that you have agreed to the terms and conditions of your policy, and your policy documents have been sent to you since inception.
During verification of your claim, it was established that you drove the insured vehicle after the incident and this led to resultant damage/s to the vehicle's engine. Kindly note that only the incident related damages were taken into consideration and your claim was processed in line with the terms and conditions of your cover.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Regards,
Oakhurst Resolutions Team