STAY AWAY from Dotsure Oakhurst

<p>Dotsure oakhurst still giving me a run around. After two weeks of laying a claim with them, my car is nowhere near to be attended to. </p> <p>Isaac Williams calls me today to tell me that my access has two additional 10% that is added to my basic access of 10% of the damage... He further informs me that he will NOT send my car to any panelbeater until i pay these accesses. Meaning another delay which is now shifted to me but why do I pay insurance?</p> <p> The 2 additional 10% are according to Dotsure Oakhurst Isaac Williams:</p> <p>1. The incident happened between 10pm and 4am. </p> <p>- FACT:- the incident happened around 13.00pm and their 'Smart box Tracker' phoned me at 13.48 checking if I was okay since they picked up on their system an impact on my car. BUT because Dotsure makes people's lives a living hell. They find reasons to not pay and fail to verify facts.</p> <p>2. The second 10% is that I claimed before 6months of my policy. FACT:- Dotsure has collected full 6months of their premiums from me and the incident happened on the 7th month. </p> <p>I have had an accident whereby my vehicle would be repaired and I would deal with the repairer with regards to access amount, this is because these insurers keep to their word of making the clients ordeal of an accident bearable. Seemingly this is not the case with Dotsure Oakhurst. They don't even offer a courtesy car for their comprehensive insurance. You are made to fee that they are doing you this huge favour by even talking to you. I just pray that I wake up very soon from this nightmare. If Dotsure Oakhurst care at all for their clients they will listen to the 1st call I made to them reporting this incident where a lady who answered my call was so rude I was reduced to tears.</p>