1 reviews | Active since May 2011
Started off excellently
<p>My review with Oakhurst started off with an amazingly warm fuzzy feeling which has now after 2,5 months turning into a bitterly horrible tasting experience.</p> <p> </p> <p>Agter quoting me an amazing premium and even debiting me twice at the quote rate, which was a no brainer not to accept, they now all of a sudden turn around saying I need to prove my 8 years of NCB. That is SO unfair, at no time was I told this was going to be the case, not that I have anything to hide it's just that I've changed insurance companies so many times over the past 10 years that there's no ways I can remember who I have been insured with, I've managed to remember a few of the companies and have forwarded that information to them. The other frustrating thing is that I have to keep following up to find out what's going on, I am never given information voluntarily, I have to email every day and ask what's happening with my premium. I CANNOT afford to go from R387 to R635 pm at a drop of a hat. This is really not right, smacks of bullying to me.</p> <p> </p> <p>Please advise someone, otherwise I'll be going to the ombudsman for help !!</p>
Hi Charlene
Thanks for contacting Oakhurst Insurance. We will investigate your complaint and get back to you as soon as possible
Regards
Oakhurst Insurance Resolutions Team
Hi Charlene
Thanks for contacting Oakhurst Insurance. We will investigate your complaint and get back to you as soon as possible
Regards
Oakhurst Insurance Resolutions Team
Good Day Mrs Cross
This to confirm our discussion with you that the NCB premium discount has been reinstated.
Trust the above is in order.
Regards,
Oakhurst Resolutions Team
Good Day Mrs Cross
This to confirm our discussion with you that the NCB premium discount has been reinstated.
Trust the above is in order.
Regards,
Oakhurst Resolutions Team
