MP
Marlene P
1 reviews | Active since Jun 2017
06 Aug 2019, 11:26
Some of the people in your claims department should really go on a course on how to deal with your clients as this will cause you to loose a lot of your clients
Worst insurance company I ever dealt with. Will not even recommend them to my enemy. I was involved in an accident where the other party did not stop at a stop sign. I have been penalized for just joining Oakhurst Insurance and double the excess was deducted from the payout. They do not pay for genuine parts but replacement parts and I am not even sure how does their assessors get the amount that they pay out to you as that does not even cover your damages. Worst Insurance.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
08 Aug 2019, 16:44Dear Marlene
Thank you for contacting us.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply08 Aug 2019, 16:44
Official
Dear Marlene
Thank you for contacting us.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
13 Aug 2019, 08:57Dear Marlene
We refer to your complaint logged on 06 August 2019, contents of which have been noted.
We confirm that you have a "Cash Settlement" policy whereby your valid claims are settled by way of a cash payment into your bank account, so you may have the insured vehicle repaired by your preferred repairer.
Your policy documents has been sent to you since the inception of your policy and the terms and conditions of your cover are stated therein, which same was discussed with you during the voice proposal.
Kindly note that the said terms and conditions were applicable to your claim settlement.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Sincerely,
Oakhurst Resolutions Team
We refer to your complaint logged on 06 August 2019, contents of which have been noted.
We confirm that you have a "Cash Settlement" policy whereby your valid claims are settled by way of a cash payment into your bank account, so you may have the insured vehicle repaired by your preferred repairer.
Your policy documents has been sent to you since the inception of your policy and the terms and conditions of your cover are stated therein, which same was discussed with you during the voice proposal.
Kindly note that the said terms and conditions were applicable to your claim settlement.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Sincerely,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply13 Aug 2019, 08:57
Official
Dear Marlene
We refer to your complaint logged on 06 August 2019, contents of which have been noted.
We confirm that you have a "Cash Settlement" policy whereby your valid claims are settled by way of a cash payment into your bank account, so you may have the insured vehicle repaired by your preferred repairer.
Your policy documents has been sent to you since the inception of your policy and the terms and conditions of your cover are stated therein, which same was discussed with you during the voice proposal.
Kindly note that the said terms and conditions were applicable to your claim settlement.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Sincerely,
Oakhurst Resolutions Team
We refer to your complaint logged on 06 August 2019, contents of which have been noted.
We confirm that you have a "Cash Settlement" policy whereby your valid claims are settled by way of a cash payment into your bank account, so you may have the insured vehicle repaired by your preferred repairer.
Your policy documents has been sent to you since the inception of your policy and the terms and conditions of your cover are stated therein, which same was discussed with you during the voice proposal.
Kindly note that the said terms and conditions were applicable to your claim settlement.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Sincerely,
Oakhurst Resolutions Team