1 reviews | Active since Oct 2017
Shocking service
My car was ****** 5 and a half weeks ago. My car was recovered the same day and Oakhurst has dragged their feet to finalise this claim. The process and red tape to get things authorised and dealt with is shocking. I have spent hours on the phone between Oakhurst and the panel-beaters trying to get things moving but there is absolutely no urgency from them. I was advised not to insure my car with Oakhurst due to this having happened to other people and i now wish i had listened. By Friday it would have been 6 weeks already, how can it possibly take 6WEEKS!!!!! and every time i call Oakhurst they just have no concern and i am made to feel like a number and they don't care at all. This is the worst service i have ever received and an very disappointed by Oakhurst.
Dear Ms Viljoen
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Ms Viljoen
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Ms. Viljoen
We always strive to give our clients excellent service and apologise for the inconvenience caused.
We confirm that you spoke to the assessor on 15 June 2018 who confirmed that there was a delay with an extra part, which was needed to finalise the repairs to your vehicle.
We further confirm that you were contacted today to advise that the extra part has been delivered to the repairer. Please be assured that we are doing a constant follow-up with the repairer to ensure that they finalise the repairs to your vehicle with no further delays.
Please do not hesitate to contact our Resolutions department should you have any further queries regarding this matter.
Oakhurst Resolutions Team
Dear Ms. Viljoen
We always strive to give our clients excellent service and apologise for the inconvenience caused.
We confirm that you spoke to the assessor on 15 June 2018 who confirmed that there was a delay with an extra part, which was needed to finalise the repairs to your vehicle.
We further confirm that you were contacted today to advise that the extra part has been delivered to the repairer. Please be assured that we are doing a constant follow-up with the repairer to ensure that they finalise the repairs to your vehicle with no further delays.
Please do not hesitate to contact our Resolutions department should you have any further queries regarding this matter.
Oakhurst Resolutions Team