Service excellence and always going above and beyond the call of duty

<p>I wish to compliment my personal consultant, Shelly Elliot.</p> <p> </p> <p>She has displayed a long history of service excellence, with a number of issues I have reported to her, and with claims. I have received emails of reply from her, where there was susbstantial work to do on her side, before emailing me, on weekends and at night after business hours, on many occasions<br /><br />Most recently, today 22 Sep 2016, I emailed her about the tracker unit on one of the insured cars on my policy, not recording data since 31 August. She rep**** with the number of whom I need to phone at Netstar, but did not stop there. She did try calling me a few times, and eventually emailed me asking if I had come right with Netstar, within an hour of first reporting the problem to her.<br /><br />I told her I did not have sufficent call time to phone them right then, stating that I would, as soon as I could nip out to buy call time. Without my knowledge, she went ahead and contacted them directly and did not stop corresponding until she was sure that they had phoned me... Shelly was only obliged to tell me that I need to call them, but she went above and beyod again.<br /><br />I have been with Oakhurst 3 years now, and I am very satusfied with their overall service, claim turnaround and low premiums with low increases. I did an exercise through a previous employers, employee broker and after an extensive process they told me that they could not find a better quote, anywhere. The best quote they gave me was almost 30% more than what I pay at Oakhurst.<br /><br />I will remain with Oakhurst, my entire life, as long as they continue to have me.<br /><br />Thank you Shelly Elliot & thank you Oakhurst </p>