1 reviews | Active since Apr 2017
Sadly Third party not paid
<p>My sad story begins when a driver insured by Oakhurst crashed into my car while I was stationery at the traffic lights , worse of all I was with kids in the car . His was speeding yet it was raining and he skeeded straight into my stationery vehicle with such force that the all airbags in my car poped. After the accident we were taken to hospital and he gave his details including his insurance which is Oakhurst Insurance Company. The following day I went to the police station and the driver came as well and admitted to the police that he was at fault . We got the case number and submitted the claim to Oakhurst , they informed me that they are investigating which took them more than two months , at the time I accumulated storage bills and because my car was not insured unfortunately because I was in the middle of a divorce and the car in particular in that month had go out of Discovery insurance since it was debited from my ex wife's account .They later decided to respond by declining my claim and suggested that I should pursue the driver . When I contacted the driver he showed me proof that his premiums were up to date and the cover he had includes third party liability . I not sure if it's because of make of my car that made Oakhurst to decline my claim even when there's a clear police report and the admission of driver that he was at fault. I am left with hospital bills , Storage bills and a wrecked car and a missing Oakhurst insured driver ( his cell phone number is no longer in use and Oakhurst will not even forward me with his new contact details). I feel so angry I'm not sure what's gonna happen when I eventually get hold of the driver, in assence whatever happens Oakhurst Insurance Company morally does not care as to what people like me so called " Third party " despite the circumstances more over the merit of the case despite their promise in their covers that they cover third parties . This could be dangerous to anyone with a policy from these kind of insurance companies since I'm now hunting the driver and I don't think anyone would like to be in the drivers position because Oakhurst has suggested that I find him myself after all the debts I have and they would not even help with his new contacts as he's still their client .Honest people don't act in this manner . BE CAREFUL OF NEW AND SMALL INSURANCE COMPANIES </p>
Dear Mr Ndengane
Thank you for contacting Oakhurst Insurance. We have referred your issue to Theresa Meyer in our liabilities department and she will revert back to you shortly
Regards
Oakhurst Resolutions Team
Dear Mr Ndengane
Thank you for contacting Oakhurst Insurance. We have referred your issue to Theresa Meyer in our liabilities department and she will revert back to you shortly
Regards
Oakhurst Resolutions Team
Dear Resolution team ,
I received an email from Nicole Swart on the 24th April which she requested a claim reference number and I responded to the mail pronto giving the information needed, to date there has been no response from Oakhurst .
Dear Resolution team ,
I received an email from Nicole Swart on the 24th April which she requested a claim reference number and I responded to the mail pronto giving the information needed, to date there has been no response from Oakhurst .
My goodness I cannot believe that up to this day no one from Oakhurst has rep**** . This is exactly how the claims are treated , Can a professional Insurance Company take this long to respond to a query from April to date ??? I will definitely act my way to make consumers aware of bogus Insurance companies out there. I will embark into my small awareness campaign and trust me consumers are not stupid it will make a difference.
My goodness I cannot believe that up to this day no one from Oakhurst has rep**** . This is exactly how the claims are treated , Can a professional Insurance Company take this long to respond to a query from April to date ??? I will definitely act my way to make consumers aware of bogus Insurance companies out there. I will embark into my small awareness campaign and trust me consumers are not stupid it will make a difference.
Dear Thami
Your complaint has been noted and due to the fact that the insured's claim was repudiated you will need to take the matter further with them.
We trust that you find this in order.
Regards
Oakhurst Resolutions Team
Dear Thami
Your complaint has been noted and due to the fact that the insured's claim was repudiated you will need to take the matter further with them.
We trust that you find this in order.
Regards
Oakhurst Resolutions Team
