Rude and Unprofessional customer service

I have had a mechanical warranty policy with dotsure since 2020.

In 2021 I purchased a vehicle le and opted to use Dortsure again

I have been paying my policy on a monthly basis I however have been having challenges with months debits. I have to call almost every month for Dotsure to debit or request a payment

The last few months have been quite smooth until this month. My account was not debited. I called TWICE I was advised both times that it was debited on the 28th. It was confirmed by the company reps I spoke to.

Fast forward, I receive a text advising it has r been paid

I requested via Facebook to be called. A very rude and unprofessional lady named Sibusisiwe Dwele called rudely telling me to put money in my account so they can debit that’s why it was not debited. I had No funds

I politely asked if she went through the interaction history, she said NO

She then laughs after I asked so you telling me what to do without going through the history

I then request another rep to assist, she rudely and uninterested says there’s two of them, the other is in the line

I made if clear I do not want her to assist. Furthermore I advised I will lodge a complaint, very uninterested replies ok

Is this the level of unprofessionalism we have to deal with as paying customers?

We had a choice of service providers but chose Dotsure! Why am I being subjected to such rude behavior ?