1 reviews | Active since Jan 2017
Road assistance service
<p>I contacted Oakhurst Car insurance on the 30/01/2017 at about 18H00 due to the fact my son locked my inside the car. I checked the spare key & it was not working at that time of incident. I spoke to Storm who logged the call and transfered me to Poppy who **** & told me to wait for 90 minutes since the Locksmith is on the way.There was no follow up call & I was not even issued with service provider contact details. 21H00 I called again and spoke to Yugen who said that Poppy is gone home and she can only try to help me the following day...really, on roadside assistance with a Comprehensive cover that I pay every month without fail ? After begging her for help she said I mustn't worry she will send the Locksmith & that never happened. The reference I was given was LIMABRAVOALPHAKILO</p>
Dear Nathi-1
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear Nathi-1
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Thank you for coming back to me but the problem hasn't been resolved. The car keys hasn't been recovered from the vehicle. The Technician you sent has not come back to complete his job. He left empty promises to my wife that he is coming back in 1 hr to complete, till today. I had to phone Oakhurst again to inform them that the job is not finish. Guys you don't even have a decency to call and understand if the problem has been resolved...Is that what you call customer service ? Guys are you doing quality check on your service providers ? Is there any competecy check that they undergo to qualify them ? I believe it is high time that you re-look at your service providers cause you going to loose clients & I'm one of the unhappy customer ever. Just imagine if this incident happened outside JHB far from my house ? I don't have faith in your service anymore. I'm paying for nothing here Oakhurst people. Please improve your service to your client otherwise there will be more of us leaving this insurance...remember we talk...
Thank you for coming back to me but the problem hasn't been resolved. The car keys hasn't been recovered from the vehicle. The Technician you sent has not come back to complete his job. He left empty promises to my wife that he is coming back in 1 hr to complete, till today. I had to phone Oakhurst again to inform them that the job is not finish. Guys you don't even have a decency to call and understand if the problem has been resolved...Is that what you call customer service ? Guys are you doing quality check on your service providers ? Is there any competecy check that they undergo to qualify them ? I believe it is high time that you re-look at your service providers cause you going to loose clients & I'm one of the unhappy customer ever. Just imagine if this incident happened outside JHB far from my house ? I don't have faith in your service anymore. I'm paying for nothing here Oakhurst people. Please improve your service to your client otherwise there will be more of us leaving this insurance...remember we talk...
Dear Nathi-1
We always strive to give our customers excellent service and apologise for the inconvenience that you suffered as a result of the service that you experienced.
We confirm that you were contacted by Vonique on 01 January 2017 to assist and that the locksmith that was assigned to assist managed to open your vehicle and retrieve the key that was locked inside.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
We trust you find this in order.
Kind regards
Oakhurst Resolutions Team
Dear Nathi-1
We always strive to give our customers excellent service and apologise for the inconvenience that you suffered as a result of the service that you experienced.
We confirm that you were contacted by Vonique on 01 January 2017 to assist and that the locksmith that was assigned to assist managed to open your vehicle and retrieve the key that was locked inside.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
We trust you find this in order.
Kind regards
Oakhurst Resolutions Team