Ridiculous customer service

<p>Hi.</p> <p> </p> <p>I am laying this complaint due to the ridiculous customer service experience I have had with Oakhurst . </p> <p> </p> <p>This morning I contacted Oakhurst Insurance , in order to dispute an appalling balance enquiry . </p> <p> </p> <p>So eventually after I've been on hold for quite some time, I got through to one of the advisers who informed me that she was unable to dispute any balance enquires with me. (Not exactly sure what her name is). </p> <p> </p> <p>Therefore she informed me that I would be transferred through to another adviser who'd be able to assist me.</p> <p> </p> <p>I then held on the line, ONCE AGAIN! </p> <p>I'm not exactly sure what the person or the other side was doing, but the hold music just kept on playing, then the phone rang, then the music played and so it went on. This basically means that that particular person avoided my call for some other reason! </p> <p> </p> <p>Eventually the adviser who answered my call informed me that their lines were busy and that she could take my ID number, in order for her to arrange a call back. </p> <p> </p> <p>I informed her that it's fine, I'll hold the line untill someone becomes available . </p> <p> </p> <p>Then, this adviser TERMINATED the call! </p> <p> </p> <p>I then called back, 5 times in a row and the phone just kept on ringing! </p> <p> </p> <p>This is extremely ridiculous! </p> <p> </p> <p>After I urgently needed to dispute a very important balance enquiry . </p> <p> </p> <p>I am about to cancel my insurance plan with this company , because if this is the level of customer service then I do not even want to think about how difficult it would be to process a claim ! </p> <p> </p> <p>I am extremely disappointed. </p> <p> </p> <p>Regards.</p>