Requesting for emergency towing services

Kindly note that the above information is still wrong according to what i see on the Goldclub benefits. Below is an extract from my Gold club policy. There are 3 sections that talk about towing and I wonder why you are just singling out the first scenario which talks about Insured event towing. What about the section that talks about 'Breakdown assistance towing'. It explicitly states that you will arrange towing to the nearest dealer and any cost of repairs will be for my own account , which to any reasonable person means that the cost of towing is on your account. Please clarify because it seems you are reading the document in a piecemeal fashion only to suite the response you I got from your agents. And this is not the first time I have used this service, why was it not an issue all the other times? Towing Services Where your insured vehicle is not drivable due to the happening of an event which is covered by your insurance policy (an “insured event”), you can contact our emergency line for assistance. Should an insured event or breakdown occur outside the borders of South Africa, Lesotho or Swaziland but within Botswana, Mozambique or Namibia, you will be responsible for all costs to get your insured vehicle over the border and into South Africa. Once the vehicle is inside the South African border, we will assist you as described below under the relevant benefit. • Insured event towing We will arrange the towing of your vehicle to the nearest approved panel beater. This service is limited to 1 tow per insured event. We will send a vehicle to drive you, 3 passengers and your luggage, to a place of safety or home, as determined by you. Your destination must be within a maximum of 100 km from the incident. If there are more passengers, we can arrange a more suitable vehicle, but the additional cost will be for your own account. Transport will be provided on a best effort service time basis. If your vehicle has been ****** and then recovered, we will provide assistance in towing your vehicle once it has been released to you by the authorities. • 2nd Tow Should you not have contacted our emergency line for assistance after an insured event, and a towing operator has moved your insured vehicle to the incorrect panel beater, we will cover the 2nd tow to move your vehicle to one of our closest approved panel beaters. Release fees and costs associated with the 1st tow will only be covered up to a maximum of R1 000 for towing and R500 for storage provided that you have a valid claim under your vehicle insurance policy. Any further costs will be for your own account. It is therefore advisable that you fami****ise yourself with the procedures and emergency number. • Breakdown assistance & towing We will arrange for the towing of your vehicle to the nearest approved dealer or workshop or, at your request, to your residence, whichever is closer. This service is limited to 1 tow per incident. Any costs for repairs which is payable to the dealership or workshop will be for your