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Padi M

1 reviews | Active since Feb 2015

05 Oct 2016, 11:57

Repudiated a claim without speaking to the policy owner/ Failure to send us the Policy schedule

<p>Contact person; Aloma Nolan ********** </p> <p>I have been communicating with Aloma with regards to my father's car insurance policy, I have been doing it on his behalf because he is still in hospital after being involved in a car accident. I got a shock of my life after finding out that OAKHURST and Aloma Nolan repudiated the claim without speaking to the policy owner. Without facts! She is even refusing to send me the policy schedule so I may review it and verify that she has been stating the facts. I am really dissappointed and furious.</p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply05 Oct 2016, 12:06
Official

Dear PJMapena

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply06 Oct 2016, 13:12
Official

Dear PJMapena

In response to your query regarding the declination of father’s claim.

It is unfortunate that we cannot divulge any information relating to the matter to anyone but the policy holder, unless we have a power of attorney authorising us to do so.

We will await same so that we can gladly assist you in this regard.

Kind regards

Oakhurst Resolutions Team