REGAN C POOR SERVICE REVIEW

I have been a loyal customer for 4 yrs now with this insurance company. And have had no claims prior to August 2018 where 1 of my business vehicles was involved in a car accident and consequently written off. Oakhurst refuses to settle the claim based on the fact that my driver at the time had no valid South African pdp but has an advanced drivers liscence which Taxify accepts on their platform. In addition to the above I have another car that was involved in an accident in September 2018 which was also declined for the above reason. The issue is I have submitted all required docs on the 3rd of October and still don't have any indication of a resolution date. I have called and emailed several times and not had any response from the person's handling my claim. The only communication received was a rejection letter for my claim which is unfounded as my driver is in possession of a valid South African pdp. This poor customer service is going to bankrupt my business if I don't get an update as to when this matter will be resolved. I have called to discuss with Theresa Meyer and Awonke K from Friday the 19th and both persons have been unable to speak to my on the phone or call me back. This is terrible service please assist urgently.