JB
Johan B
1 reviews | Active since Dec 2018
21 Dec 2018, 11:12
Refuse to pay claims
Took out Pet insurance from them about 4-5 months ago. On our very first claim they refused to pay out because according to them, Mange is a hereditary illness, when it is in fact a contagious mite infection. Cancelling straight away. Rather open a savings for your beloved pet instead of throwing money at these wolfs.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
27 Dec 2018, 15:21Dear Johan
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply27 Dec 2018, 15:21
Official
Dear Johan
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
14 Jan 2019, 15:17Dear Johan
We refer to the complaint logged on Hello Peter dated 21 December 2018, the contents of which have been noted.
We apologise for inconvenience caused.
After further consideration, a recommendation was made to the relevant department and it has been decided that the repudiation of your claim will be overturned. Kindly expect a call from your claim handler for further details.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Regards
Oakhurst Resolutions Team
We refer to the complaint logged on Hello Peter dated 21 December 2018, the contents of which have been noted.
We apologise for inconvenience caused.
After further consideration, a recommendation was made to the relevant department and it has been decided that the repudiation of your claim will be overturned. Kindly expect a call from your claim handler for further details.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply14 Jan 2019, 15:17
Official
Dear Johan
We refer to the complaint logged on Hello Peter dated 21 December 2018, the contents of which have been noted.
We apologise for inconvenience caused.
After further consideration, a recommendation was made to the relevant department and it has been decided that the repudiation of your claim will be overturned. Kindly expect a call from your claim handler for further details.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Regards
Oakhurst Resolutions Team
We refer to the complaint logged on Hello Peter dated 21 December 2018, the contents of which have been noted.
We apologise for inconvenience caused.
After further consideration, a recommendation was made to the relevant department and it has been decided that the repudiation of your claim will be overturned. Kindly expect a call from your claim handler for further details.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Regards
Oakhurst Resolutions Team