NM
NOTHABA M
1 reviews | Active since Feb 2011
08 Sept 2015, 17:30
Refund
Oakhurst insurance has really disappointed me. I called personally requesting a cancellation of my membership with them. I requested they terminate my contract on the 14-08-2015. The consultant processed my request. Suddenly on the 14-08-2015 i received an SMS from my bank notifying that Oakhurst has deducted an amount of R655.27. When i raised that issue they only refunded me R368.11. The ladies that i was communicating with are now not responding to emails and it been almost a week now. I want the rest of my money and an explanation for their actions. Ignoring a client is not the way to go Oakhurst!! I'm very furious.
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Oakhurst Insurance Company's replyOfficial
09 Sept 2015, 11:51Hello nothaba,
We apologise for the inconvenience caused.
We confirm that you were contacted by Michael from the Resolutions department to explain why you were not refunded the full amount.
You confirmed that you were happy with the explanation and that your query was resolved to your satisfaction.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
We apologise for the inconvenience caused.
We confirm that you were contacted by Michael from the Resolutions department to explain why you were not refunded the full amount.
You confirmed that you were happy with the explanation and that your query was resolved to your satisfaction.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
Oakhurst Insurance Company's reply09 Sept 2015, 11:51
Official
Hello nothaba,
We apologise for the inconvenience caused.
We confirm that you were contacted by Michael from the Resolutions department to explain why you were not refunded the full amount.
You confirmed that you were happy with the explanation and that your query was resolved to your satisfaction.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
We apologise for the inconvenience caused.
We confirm that you were contacted by Michael from the Resolutions department to explain why you were not refunded the full amount.
You confirmed that you were happy with the explanation and that your query was resolved to your satisfaction.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team