Questionable practices

On May 11, I emailed Taryn Freiboth to give me full details for cancelling my insurance with Oakhurst. I asked very detailed questions and asked to have all details brought to my attention - as a catch-all. On May 19 I asked to have my insurance cancelled and was then informed that my policy was cancelled and that I require no further information. On May 28 I discovered that Oakhurst debited money from my account - I was informed by Taryn that there would be no additional costs etc, so I enquired about the debit amount. By 1 June I still received no response on my enquiry and only upon further enquiry was I told that it was insurance accessory to my insurance policy. I asked TWICE to have it cancelled and the amount refunded. There was a refusal to cancel this without a \cancellation letter"which had not been mentioned before. Further"