1 reviews | Active since May 2016

26 Nov 2016, 06:27

Premiums

<p>I bought a Ford Ranger 2012 and I chose Oakhurst insurance to insure my vehicle at the time as they were the cheapest at the time for what could be offered to me.</p> <p>My premium was supposed to be R1099.</p> <p>They deducted the R1099, but they also deducted R100,R135,R144,R120,R26.63 extra. Now my question is this in accordance with what was negotiated with me and what was told me. This is tom *********.</p> <p> </p> <p>In the begiining a Mrs.Charney Vlok send me an email to inform me that she will be personal profile consultant.</p> <p>But every second day other persons from oakhurst phones me trying to sell me something or this and that.</p> <p>I did email Mrs.Vlok and told she must a note on their system only she phones me if oakhurst wants to speak to me. But now this morning I get this shock of an extra R525.63 was deucted from my account.That means I pay R1099 plus R525.63 for my vehicle. This not the agreement from the beggining.</p> <p> </p> <p>Can somebody come back to me with an expanation please.</p> ********** ********** <p> ********** 895</p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply28 Nov 2016, 11:10
Official

Dear chantelub

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply07 Dec 2016, 10:28
Official

Dear chantelub

This to confirm our resolution regarding your complaint.

The debit orders that you were querying, which were over and above your comprehensive cover premium of R1099.00 were of value added product sold to you with your comprehensive cover policy. We have cancelled your policy and the said value added products as requested and processed your refund for the December premium.

Trust the above is in order.

Kind regards

Oakhurst Resolutions Team