CM
Christa M
1 reviews | Active since Aug 2011
28 Oct 2015, 13:16
Premium increase without notification
I see on my bank statement that my premium increased. Why does Oakhurst Insurance not notify clients of premium increases?<br> The same thing happened earlier this year, when the premium of my excess buster policy increased without notification - shortly after inception date.<br> I see this as a clear sign of disrespect - at least send out an e-mail: you do have my details.
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Oakhurst Insurance Company's replyOfficial
29 Oct 2015, 14:18Hello ChristaMcEvoy,
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that a rate increase notification together with your new policy schedule has been sent to you on 01 September 2015. We shall resent this mail to your personal email address.
Should you have any further queries you are welcome to contact Estelanie Kennedy in our Resolutions Department on ***
Kind Regards
The Oakhurst Team
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that a rate increase notification together with your new policy schedule has been sent to you on 01 September 2015. We shall resent this mail to your personal email address.
Should you have any further queries you are welcome to contact Estelanie Kennedy in our Resolutions Department on ***
Kind Regards
The Oakhurst Team
Oakhurst Insurance Company's reply29 Oct 2015, 14:18
Official
Hello ChristaMcEvoy,
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that a rate increase notification together with your new policy schedule has been sent to you on 01 September 2015. We shall resent this mail to your personal email address.
Should you have any further queries you are welcome to contact Estelanie Kennedy in our Resolutions Department on ***
Kind Regards
The Oakhurst Team
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that a rate increase notification together with your new policy schedule has been sent to you on 01 September 2015. We shall resent this mail to your personal email address.
Should you have any further queries you are welcome to contact Estelanie Kennedy in our Resolutions Department on ***
Kind Regards
The Oakhurst Team