Poor services

on the 3rd of march 2016 i joined Oakhurst through African Independant broker. i called African indepandent they emailed the documents needed for them to cancel my contract with SA Taxi insurance and port me to Oakhurst. i did as required and emailed back the documents to Zack on the 7th of March 16.On the 23rd i called SA Taxi as a follow up and they told me that they did not received any documents concerning my new insurance,I immediately called Zack and told him,he told me he will call them and get back to me which never did till this day. i called after an hour he was not available,i called Zack again and he could not take my call while i was on the line lady told me Zack says i will get a refund and i dont know for what. i callesd Aletta she ask me to email the documents again so she could escalate this matter to the manager and they will get back to me with the feedback. on the 30th i called SA Taxi checking on the progess and they told me that they never received my documents. i called Aletta and she confirmed with her manager that they emailed the documents. i called the manager Tarryn tell my story and i told her that i will report this matter she said GO AHEAD