1 reviews | Active since Jul 2014
Poor Service - No Feedback - On hold for several minutes without end
<p>Since I have been given a new Policy HAndler (Jolanie Fourie), all I get from her are emails. Whenever I call, she is not available. No correspondence between colleagues as I have been expecting a call from them at 8h30am this morning, I had to call back now at 3pm. Her colleague was supposedly going to give her the message, but I heard nothing from them all day, other than me calling them.</p> <p> </p> <p> </p>
Dear Peter-John
Kindly accept our sincerest apology for any inconvenience caused.
We will look into your query and provide feedback.
Kind regards
Oakhurst Resolutions Team
Dear Peter-John
Kindly accept our sincerest apology for any inconvenience caused.
We will look into your query and provide feedback.
Kind regards
Oakhurst Resolutions Team
Dear Peter-John
Your Personal Portfolio Consultant has advised that she has contacted you and resolved all the issues that needed to be discussed and agreed upon on your policy.
We trust all is in order and apologise for any inconvenience caused.
Kind regards
Oakhurst Resolutions Team
Dear Peter-John
Your Personal Portfolio Consultant has advised that she has contacted you and resolved all the issues that needed to be discussed and agreed upon on your policy.
We trust all is in order and apologise for any inconvenience caused.
Kind regards
Oakhurst Resolutions Team
SInce then I have received a new Portfolio handler. This one (Phumeza Mabukhane) is even worse than the previous one. On the 3rd of November 2016 I queried how they calculate the Ultimate Driver Dicsount, as I picked up inconsistencies when schecking my score on Oakhurst Telematics. The Scores are similar for some of the months but yet the driver discount between these months are either 14% or 7% with scores on Telematics in high 80's out of 100. The manager was supposedly going to contact me with clarity, but upto now, nothing!
SInce then I have received a new Portfolio handler. This one (Phumeza Mabukhane) is even worse than the previous one. On the 3rd of November 2016 I queried how they calculate the Ultimate Driver Dicsount, as I picked up inconsistencies when schecking my score on Oakhurst Telematics. The Scores are similar for some of the months but yet the driver discount between these months are either 14% or 7% with scores on Telematics in high 80's out of 100. The manager was supposedly going to contact me with clarity, but upto now, nothing!