1 reviews | Active since Jan 2014
Poor service delivery
This is the worst insurance ever. You keep calling and no one responds accordingly. They take months to respond after your claim was submitted. I call the company everyday and they take me from pillar to post and my vehicle had not been fixed properly. Yet they deduct from my bank on a monthly basis. Poor services and no professionalism at all. No respond to my emails still. I have even considered taking them to the ombudsman, maybe there I will get assistance.
Dear Mamanyane
Thank you for contacting us.
We apologise for the inconvenience caused.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Mamanyane
Thank you for contacting us.
We apologise for the inconvenience caused.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team