jJ
jose J

1 reviews | Active since Jan 2016

14 Apr 2016, 14:28

POOR SERVICE AND UNCOURTEOUS

Oakhurst refused my claim in a very strange way. they sent me to their panel beater for a quote but they claim that they assessed the incident and they managed to get themselves a lower quote which was close to the excess. I believe they did this in order to avoid paying for the claim.<br> how could their quote be almost R7000 lesser than mine, yet from the same panel beater.<br> Oakhurst really never cared about me as a paying client. I was also shocked to see how much they did not care, even when I cancelled the policy they did not bother to find out why.<br> I can not wait to hear what the Ombudsman has to say. and never would I recommend Oakhurst to my worst enemy.<br> I am so glad I learnt very early the empty promises they had when they were selling their lousy insurance. Oakhurst is equivalent to DISGRACE! ABSOLUTE DISGRACE!

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply14 Apr 2016, 15:07
Official
Hello Good705,

We are very sorry to hear of your bad experience.

We will look into this as a matter of urgency and get back to you shortly.

Kind regards
The Oakhurst Resolutions Team