1 reviews | Active since Jan 2015
Poor service and no urgency
Good day,<br> <br> It has been two and half months since my claim has been approved however I still don't have my car, when i call the panel beaters I am told Oakhurst orders the parts and when I call Oakhurst I get told all the parts have been delivered.<br> <br> I called the panel beaters on Monday and they told me that they are now just waiting for the wheel bearing and cant confirm when they will receive it and four days later which is today they still have not yet received it, my car is approaching three months at the panel beaters just because of two parts.<br> <br> This is very disturbing and I am not happy at all as there seems to be no urgency in assisting clients, I would appreciate if someone can give me answers and get my car fixed ASAP as this is taking very long and wasting my airtime as I have to keep on calling to check on the status only to find out nothing is happening.
Kindly accept our apology with the delay of the repairs to your vehicle.
The supplier confirmed that the wheel bearing will be delivered by Wednesday. We also spoke to the panel beater, they advised that they are currently busy repairing the suspension and will start with the body work when they are finished with the suspension. They advised that they will ty to make sure that the vehicle is ready for collection by the end of next week.
Kind regards
The Oakhurst Resolutions Team
Kindly accept our apology with the delay of the repairs to your vehicle.
The supplier confirmed that the wheel bearing will be delivered by Wednesday. We also spoke to the panel beater, they advised that they are currently busy repairing the suspension and will start with the body work when they are finished with the suspension. They advised that they will ty to make sure that the vehicle is ready for collection by the end of next week.
Kind regards
The Oakhurst Resolutions Team