Poor service and lack of professionalism

I reported an accident on the 16th of October 2015. My claim was registered on the 18th. It took the company more than a more to approve my claim. Finally when it was approved i was told to wait for the panel beater. The panel beater called me and booked my car in and the waiting period was nearly 2 weeks. I was told to pay my excess of R5000 immediately or else my car was not going to be accepted.<br> <br> To cut the long story short my car has been sitting with the panel beaters since the 21st of October and i dont see it coming out any time this year. I have been using this car as a taxi under the Uber program. So much income has been lost because of these delays