Poor service and incompetence from management staff

<p>the only reason I was part of this insurance was due to the company being part of a VW promotion for 1 year free insurance cover. Unknown to me, was the policy schedule changes without being informed. Only upon my first claim, was i advised of this. Maryse Elliot and Alex Tsola have shown me utter incompetence and lack of customer care. Numerous occasions i have emailed to query why a premium has not been taken off and she has not even bothered to get back to me. Furthermore, Alex, - team leader ill advised me of an admin fee being billed and offered to reverse it. Upon being called by billing agent Olwethu, I subsequently requested a double debit order with a further request to cancel the policy effective end of January 2017. No response from unless and miraculously,Maryse has figured out how to use her email and sent me a cancellation letter effective 25/11/2016, email sent during non-working hours....few minutes shy of midnight. No apologies, not even a single attempt to retain me as a client. Their lack of service actually saved me from further pathetic service. Move to a more reputable insurance company with a long standing brand. No voluntary excesses on top of your basic excess. Rather pay more money on premiums than deal with such poor customer ethics during a claim query. </p>