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Oakhurst Insurance Company's replyOfficial
20 Sept 2019, 08:51Good day
Thank you for contacting us.
we have sent a mail to the address you provided.
Kindly respond with full details in order for us to assist you.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
we have sent a mail to the address you provided.
Kindly respond with full details in order for us to assist you.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply20 Sept 2019, 08:51
Official
Good day
Thank you for contacting us.
we have sent a mail to the address you provided.
Kindly respond with full details in order for us to assist you.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
we have sent a mail to the address you provided.
Kindly respond with full details in order for us to assist you.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
08 Oct 2019, 16:29Dear Omolemo
Following the complaint you posted on 20 September 2019, we contacted you for further details and you advised that same was regarding three debit orders you had no knowledge of.
Following the complaint you posted on 20 September 2019, we contacted you for further details and you advised that same was regarding three debit orders you had no knowledge of.
We listened to all calls related to the inception of your policy and confirm that you were advised of the following policy extensions (Excess Buster and Platinum Cover) which were set to be effective from September 2019, three months after the inception of your comprehensive policy. You consented to this.
We have concluded that the third policy extension (ScratchZone) was not finalised correctly and as such, we have refunded the premium for August and September 2019 to your bank account.
We sincerely apologise for the inconvenience caused.
Trust the above is in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply08 Oct 2019, 16:29
Official
Dear Omolemo
Following the complaint you posted on 20 September 2019, we contacted you for further details and you advised that same was regarding three debit orders you had no knowledge of.
Following the complaint you posted on 20 September 2019, we contacted you for further details and you advised that same was regarding three debit orders you had no knowledge of.
We listened to all calls related to the inception of your policy and confirm that you were advised of the following policy extensions (Excess Buster and Platinum Cover) which were set to be effective from September 2019, three months after the inception of your comprehensive policy. You consented to this.
We have concluded that the third policy extension (ScratchZone) was not finalised correctly and as such, we have refunded the premium for August and September 2019 to your bank account.
We sincerely apologise for the inconvenience caused.
Trust the above is in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team