poor service

My car accident occurred ten days ago, and the car has been towed away by your company. I have sent the accident report to your company's designated mailbox according to your company's request. But I contacted the person in charge of the case to understand when to track the car. But after two days of playing, the person in charge of the landline phone is showing the call. I called the number of the company.The person told me that the person in charge of the case was on the phone. I called back later. Every time I rep**** to me for this reason. But I waited for two days and didn't receive any reply.This service makes me very dissatisfied. The reason why I am in a hurry is because I need a car to go to work every day. Please handle this case as soon as possible.