1 reviews | Active since Aug 2018
poor service.
hi am so tired n hurt this insurance has a poor service its been 2monthsiwthout a car , when I had an accident in june I sent the claim and everything but first they said they wont pay until they get some info from the police , I had to phone the police request the documents and those documents was their job to request them bt fine I need my car to be fixed, I got everything and sent it to them, it took them another 2weeks to process everything, I had to follow up everyday , then they told me again there's something short I had to phone the police again request those one till today the car its been with the panel beaters I don't know for how long, they've been waiting for the parts from the insurance , when I phone they always saying they doing a follow up they will come back to me ,but still not, to day iv been trying to phone them since from the morning but the lady that supposed to give me feedback is no longer picking up the phone or even just inform me what's going on.
as we speaking they taking back the car that iv hire this Wednesday and its been full 2months , and bare in mind even at the panel beater I will still wait for them to finish of which it might take another 3weeks , to be honest their service is poor wait until thers a problem you will see. from Wednesday I wont have a car coz the one that I hired must b back ,and they not even gonna give me any for time being.am so hurt and so disappointed
Dear Busisiwe
Thank you for contacting us.
We apologise for any inconvenience that this may have caused.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Busisiwe
Thank you for contacting us.
We apologise for any inconvenience that this may have caused.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Busisiwe
Our investigation has established that the delay in repairs to your vehicle was caused by a delay in delivery of parts, by an outsourced service provider, to the panel beater.
We confirm that the parts have since been delivered to the panel beater and we sincerely apologise for any inconvenience caused to you as a result
With regards to your car hire benefit, we refer to the policy revision letter sent to you on the 1st of February 2018. We submit to you that there was sufficient time, between the notice of amendment to your car hire benefit, and the occurrence of your motor vehicle accident, to make the necessary changes to your policy.
We have also established that the insurer has offered the inclusion of a car hire benefit to you on at least two occasions, since the 1st of February 2018. However, you have declined the insurer’s offer on both occasions.
We trust that you find the above in order.
Oakhurst Resolutions Team
Dear Busisiwe
Our investigation has established that the delay in repairs to your vehicle was caused by a delay in delivery of parts, by an outsourced service provider, to the panel beater.
We confirm that the parts have since been delivered to the panel beater and we sincerely apologise for any inconvenience caused to you as a result
With regards to your car hire benefit, we refer to the policy revision letter sent to you on the 1st of February 2018. We submit to you that there was sufficient time, between the notice of amendment to your car hire benefit, and the occurrence of your motor vehicle accident, to make the necessary changes to your policy.
We have also established that the insurer has offered the inclusion of a car hire benefit to you on at least two occasions, since the 1st of February 2018. However, you have declined the insurer’s offer on both occasions.
We trust that you find the above in order.
Oakhurst Resolutions Team