Poor service

Oakhurst insurance is quick to tell me to cancel my policy because they do not want to pay my claim.

I received a call from an abrupt manager named Michelle trying to cross question me about my claim when all that was needed was a proof of ownership. I initially claimed and was advised that an affidavit would serve as a proof of ownership by oahhurst insurance, I submitted an affidavit proving I owned the phone, then that claim was successful and my phone was repaired.

The very same affidavit I am told is not longer a valid proof of ownership for my current claim.... I think it's an unfair assessment of my claim because they do not want to bear the cost of the replacement. How was the first claim accepted and paid.??? Secondly.... Why am I being cross questioned about the nature of the loss. Had I submitted this proof of purchase would I have still been asked a million questions?

Not everyone is a ******** some of us work hard for our items and business like yours exists to help us protect these. Insurance is invisible and we buy the piece of mind as a customer. I do not have this comfort right now.

I want resolution to my claim, stop calling me telling me what you cannot do. Should I be able to source a proof of purchase over 4 years ago.... Will I still be messed around or will you do what you are paid to do and insure me??