Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Ms Mosethle
We confirm that you registered a claim on 7 May 2018 for an accident that occurred on 5 May 2018.
As per the terms and conditions of your policy, you will be liable for an additional excess for not reporting an incident to the South African Police Service within 24 hours of the incident occurring. We confirm that this additional excess was waived when you provided proof that you did attempt to report the matter immediately.
We confirm that the matter was resolved fairly and amicably for both parties.
Regards
Oakhurst Resolutions Team
Dear Ms Mosethle
We confirm that you registered a claim on 7 May 2018 for an accident that occurred on 5 May 2018.
As per the terms and conditions of your policy, you will be liable for an additional excess for not reporting an incident to the South African Police Service within 24 hours of the incident occurring. We confirm that this additional excess was waived when you provided proof that you did attempt to report the matter immediately.
We confirm that the matter was resolved fairly and amicably for both parties.
Regards
Oakhurst Resolutions Team