BH
Bheki H
1 reviews | Active since Dec 2015
06 Dec 2015, 09:09
Poor service
I am supposed to be a valued client, I have a business policy cover for my vehicle which last week monday 30.11.2015 I submitted a valid claim, to which I've yet to get any feedback on, the entire time I'm the one who calls and always transferred from agent to agent and still my query is not resolved. The service I have received is sad considering I never miss debit orders and don't intend to (R1k) are all insurance companies this bad or its Oakhurst sop to treat customer this way?
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Oakhurst Insurance Company's replyOfficial
10 Dec 2015, 09:30Hello Bflhlongwane,
Kindly accept our apology for the delay.
As per your conversation with Unam (claim handler) we experienced a bit of a delay from the panel beater in getting a copy of the quotation. We confirm that the quotation was received on 08/12/2015 but unfortunately the panel beater did not send the pictures of the damage to the vehicle in order for an assessment to be completed.
We will follow up with them and advise once the pictures are received.
Kind regards
Oakhurst Resolutions Team
Kindly accept our apology for the delay.
As per your conversation with Unam (claim handler) we experienced a bit of a delay from the panel beater in getting a copy of the quotation. We confirm that the quotation was received on 08/12/2015 but unfortunately the panel beater did not send the pictures of the damage to the vehicle in order for an assessment to be completed.
We will follow up with them and advise once the pictures are received.
Kind regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply10 Dec 2015, 09:30
Official
Hello Bflhlongwane,
Kindly accept our apology for the delay.
As per your conversation with Unam (claim handler) we experienced a bit of a delay from the panel beater in getting a copy of the quotation. We confirm that the quotation was received on 08/12/2015 but unfortunately the panel beater did not send the pictures of the damage to the vehicle in order for an assessment to be completed.
We will follow up with them and advise once the pictures are received.
Kind regards
Oakhurst Resolutions Team
Kindly accept our apology for the delay.
As per your conversation with Unam (claim handler) we experienced a bit of a delay from the panel beater in getting a copy of the quotation. We confirm that the quotation was received on 08/12/2015 but unfortunately the panel beater did not send the pictures of the damage to the vehicle in order for an assessment to be completed.
We will follow up with them and advise once the pictures are received.
Kind regards
Oakhurst Resolutions Team